1. General conditions
Roarsweden.se applies both the Consumer Purchase Act and the Distance Contracts Act. To complete an order, the customer must be of legal age, 18 years of age or have a guardian's consent. Read more about how this law protects you as a consumer at Konsumentverket .se

2. Order

We only accept orders through our webshop, www.roarsweden.se .

Incoming orders are answered with a written order confirmation via email.

3. Prices

All prices are stated including VAT and in Swedish kronor. You will see the total amount to pay at checkout.

4. Payment

• Klarna's payment options

  Together with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer the following payment options where the payment is made directly to Klarna:

  • Pay within 30 days: Payment period is 30 days from the dispatch of the goods. The conditions for paying within 30 days can be found here .
  • Account: Klarna Account is an account credit provided by Klarna and which gives the borrower the opportunity to pay in installments for their purchases monthly with at least 1/24 (minimum SEK 50) of the total used credit amount or in accordance with the conditions approved at the checkout. For more information about Klarna Account including general conditions and Standardized European consumer credit information you can find here.
  • Pay Directly: Automatic withdrawal from your bank account: based on direct debit and your account is debited approximately two banking days after the purchase has been completed or the item has been shipped. The terms and conditions for using direct debit can be found here.
  • Bank transfer: Your account is debited immediately after the order is placed.

  You can find more information about Klarna here and you can read their terms of use here .

  In order to be able to offer a set of different payment options, we need to share your personal, contact and order details with the provider of the respective payment service. We recommend that you read our privacy policy here .

  The use of this information is regulated in accordance with the applicable data protection law and Klarna's privacy policy .

3D Secure
We use 3D Secure, a security solution developed by VISA and Mastercard for payments in Internet shopping, this means that the customer must also confirm the purchase with some other verification in addition to their card details. The transfer of money takes place with SSL encryption. This means that no unauthorized person can see your card details.

5. Delivery time

Delivery takes place within From Amsterdam to Sweden with DHL where Postnord makes the final delivery.

Our products are manufactured directly upon order, the total time to get your product to your mailbox is 7-14 days.

Orders received on weekdays before 12:00 are handled the same day, production time is normally 1-2 days. Normally, the delivery time after manufacturing is 4-7 days if you live in southern Sweden. Otherwise, the delivery time is 7-12 days for Northern Sweden.

We always do our best to ensure that your order arrives as quickly as possible.

Download warehouse

We currently have no collection stock.

6. Delivery delay

If a delivery delay occurs for any reason, we will contact you. Of course, we will do everything we can to deliver your order as quickly as possible. Please note, however, that it takes up to 14 days to receive your product as these are made by hand.

7. The shipping

Shipping of SEK 29 including VAT is added to all orders. Free shipping on purchases over SEK 699.

8. Warranty

Warranties on the products are set by manufacturers and suppliers, but we of course comply with the Consumer Purchase Act, where complaints within 6 months from the date of purchase apply. Of course, we want all our customers to be 100% satisfied with their purchase, which is why we encourage you to contact us if there is a problem with the product and we will resolve it.

9. Right of withdrawal

Roarsweden.se applies the Distance Agreements Act. This means that you, as a customer, have 30 days right of withdrawal from receiving the item and that you should send the item back within 30 days from the notified right of withdrawal. The item must be returned in unchanged condition and in the original packaging for a full refund, if these requirements are not met, we have the right to make a deduction as a result of the item's value reduction (the customer will be notified of this).

We want you to contact us before returning the product. Contact us by emailing info@roarsweden.se

You are only responsible for the return costs that are already on you if you have returned the entire order, if the package is partially returned, you are responsible for both round-trip and return shipping (SEK 39 + return), which will be charged to you when the return is registered. As soon as we have received the goods back, you will be refunded in the same way as you paid.

If you choose to send the products back on your own/with your own waybill, this must be done with the "Parcel" service at Postnord, otherwise there is a risk that the package will end up with the agent, unfortunately we are unable to pick up these packages.

The form above is not required for returns/rights of cancellation, but can be used when the consumer wishes to cancel an agreement, according to the rules in the Act on distance agreements and agreements outside business premises (SFS 2005:59)

Return address:
Roar Sweden AB
Norra stapeltorgsgatan 5
803 20 Gävle

10. Refund

In the case of a refund, the order amount is sent back within 30 working days using the same payment method as at the time of purchase. If the entire order is returned, the consumer is only responsible for return shipping, in the case of a partial return, the consumer is charged for both return and return shipping.

If the refund takes place in another way, we contact the consumer to actively approve it.

10. Complaint

The consumer has 36 months' right of complaint according to the Consumer Purchase Act. 2 months is always considered a reasonable time for notification. The consumer must be reimbursed for any shipping costs and other costs incurred in connection with the complaint, such as petrol costs, parking costs, telephone costs and the like.

Contact us at info@roarsweden.se if you have a complaint.

Disputes:
It is our policy to follow the General Complaints Board's recommendations in the event of a dispute, you can contact them via email ( arn@arn.se ) and telephone (08-50886000). You can find more information about this on their website: https://www.arn.se

ARN's Postal Address:
Box 174
101 23 Stockholm

(If you send registered mail, it should be addressed to ARN and not to a specific administrator.)

You can also submit complaints on the EU's common dispute resolution page, you can find it via the following link: http://ec.europa.eu/odr .

11. Unredeemed Packages

If for some reason you do not redeem your package, you must pay the costs of shipping and our handling. Unredeemed packages are charged a fee, currently SEK 200 including VAT. The fee is charged in arrears.

12. Security

Personal data is protected from external intrusion and handled according to provisions in the Personal Data Act PUL.

Roarsweden.se guarantees never to disclose your personal data or e-mail address to third parties, unless there are special reasons, e.g. that police, prosecutors or the like request information.

13. Reservation

Roarsweden.se reserves itself against inaccuracies in the content and price list on the website.

14. Cookies

Roar Sweden AB uses cookies. Cookies contain information that we use to improve the website and to be able to provide our visitors with the best service and experience possible.

If you want to make a purchase on our website, you must accept cookies from us. Cookies come in different categories, permanent cookies are a small file that your computer, mobile or similar receives when you come to our website, this is used to prefill your e-mail and postal code etc. There are also session cookies that disappear when your browser shuts down, this stores basic services, such as the contents of the shopping cart. We also use cookies to be able to analyze the traffic on our website. You can delete cookies at any time and you can also set your browser not to accept any cookies. If you turn off cookies, you will not be able to shop, as the shopping cart requires cookies to function.

Via cookies, we get to know who visited us during a given time. We can also personalize our offers to you by following which products you clicked on. Through this, we can also present information and offers to you on other websites.

We use both our own cookies and those from third parties.

15. Privacy Policy

Roar Sweden AB is the personal data controller and is responsible for your personal data being processed in accordance with current legislation.

You can feel safe when you leave your personal data to us. With this Privacy Policy, we want to show how we ensure that your personal data is processed in accordance with current legislation.

When you visit our website, buy our goods or contact us, we collect and process personal data about you.

Why we process personal data:

• To be able to fulfill our agreements with you as a customer, such as the execution of purchases, payments and invoicing.
• To provide you with relevant information and offers in newsletters
• To provide customer service: answer questions and correct incorrect information
• To comply with legislation such as accounting laws

This personal data includes:

• Name
• Delivery and billing address
• Email address
• Phone number
• IP address and information about your use of our website
• Information about your purchases

If you choose to write a customer review or upload a picture of one of our products, we may publish the information together with your name on our website, especially via our insta feed. If you regret the review, you can contact us to have it deleted.

In connection with your purchase from us, it is our responsibility to deliver your order. In order for us to cope with this, we need certain personal data from you, which we also need to pass on to third parties in order to complete and deliver your order.

You have the right to contact us if you wish to access information we have about you, to request correction, transfer or to request that we limit processing, to make objections or request deletion of your data. The easiest way to do this is to contact us at info@roarsweden.se. If you have any complaints about how the personal data is processed, you have the right to submit these to the supervisory authority Datainspektionen.

Personal data policy

16. Copyright

All content on Roarsweden.se is protected by Swedish and international copyright law. This means that content such as images and texts may not be copied without our approval